Talener
- 5+ years of professional experience providing enterprise application support
- Experience supporting enterprise applications such as Salesforce, NetSuite, Workday, SAP, and similar apps.
- Experience providing L1 support and resolving tickets, and also escalating issues, working close with L2/L3 support vendors and product vendors
- Experience liaising between IT and the business; gathering requirements, identifying pain points, resolving issues, implementing preventative solutions, ensuring continuous improvement and customer satisfaction
- Excellent communication skills: Listening, speaking, writing, and strong EQ and ability to work well with users with different cultural backgrounds
- Experience working in global environment with a high-security profile
- Degree in I.T. / Support or related field
- Certifications across project management, support, enterprise systems
- Experience working with global stakeholders
{“@context”:”http://schema.org”,”@type”:”JobPosting”,”baseSalary”:null,”datePosted”:”2025-10-01″,”validThrough”:”2025-10-01″,”description”:”<div fr-original-style="line-height: 12.95pt; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Our client is a global NPO organization, seeking an Senior Application Support Engineer to support various enterprise applications used throughout the organization globally. This person will provide Level 1 Support, work closely with vendors, liaise between IT and the business, and help manage SaaS application support projects. </span></div><div fr-original-style="line-height: 12.95pt; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"> </span></span></div><div fr-original-style="line-height: 12.95pt; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><br fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"></div><div fr-original-style="line-height: 12.95pt; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Job Title:</strong><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;"> </strong><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;"> </strong>Senior Application Support Engineer</span></span></div><div fr-original-style="line-height: 12.95pt; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"> </span></span></div><div fr-original-style="line-height: 12.95pt; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><br fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"></div><div fr-original-style="line-height: 12.95pt; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Job Type: </strong>Contract-to-hire. The position will start as 3-month w2 contract, with expectation to be converted to FTE upon successful completion of contract period. Must be based in NYC-metro area and eligible to work for any U.S. Employer. </span></span></div><div fr-original-style="line-height: 12.95pt; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;"> </strong></span></span></div><div fr-original-style="line-height: 12.95pt; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><br fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"></div><div fr-original-style="line-height: 12.95pt; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Location:</strong><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;"> </strong><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;"> </strong>Hybrid: Candidates must be local to NYC area and comfortable working in hybrid capacity (50% onsite). </span></span></div><div fr-original-style="line-height: 12.95pt; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;"> </strong></span></span></div><div fr-original-style="line-height: 12.95pt; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><br fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"></div><div fr-original-style="line-height: 12.95pt; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Required Technology and Skills:</strong></span></span></div><div fr-original-style="line-height: 12.95pt; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;"> </strong></span></span></div><ul fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; margin-top: 0px; margin-bottom: 10px;" type="disc"><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="color: rgb(66, 66, 66);" style="color: rgb(66, 66, 66); box-sizing: border-box;">5+ years of professional experience providing enterprise application support</span></li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="color: rgb(66, 66, 66);" style="color: rgb(66, 66, 66); box-sizing: border-box;">Experience supporting enterprise applications such as Salesforce, NetSuite, Workday, SAP, and similar apps. </span></li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="color: rgb(66, 66, 66);" style="color: rgb(66, 66, 66); box-sizing: border-box;">Experience providing L1 support and resolving tickets, and also escalating issues, working close with L2/L3 support vendors and product vendors</span></li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="color: rgb(66, 66, 66);" style="color: rgb(66, 66, 66); box-sizing: border-box;">Experience liaising between IT and the business; gathering requirements, identifying pain points, resolving issues, implementing preventative solutions, ensuring continuous improvement and customer satisfaction</span></li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="color: rgb(66, 66, 66);" style="color: rgb(66, 66, 66); box-sizing: border-box;">Excellent communication skills: Listening, speaking, writing, and strong EQ and ability to work well with users with different cultural backgrounds</span></li></ul><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"> </span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Additional Skills:</strong> </span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"> </span></span></div><ul fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; margin-top: 0px; margin-bottom: 10px;" type="disc"><li fr-original-style="line-height: 12.95pt; font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;">Experience working in global environment with a high-security profile</li><li fr-original-style="line-height: 12.95pt; font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;">Degree in I.T. / Support or related field</li><li fr-original-style="line-height: 12.95pt; font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;">Certifications across project management, support, enterprise systems</li><li fr-original-style="line-height: 12.95pt; font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;">Experience working with global stakeholders</li></ul><div fr-original-style="line-height: 12.95pt; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"> </span></span></div><div fr-original-style="line-height: 12.95pt; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><br fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Rate: </strong>+/- $60/hr – $70/hr, based on experience (w2), with Health/Dental/Vision benefits available. Flexible rate based on experience. After 6-months, you will be converted to the equivalent full-time salary of $120,000 to $125,000 per year. </span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;"> </strong><span fr-original-style="width:33.24pt;" style="width: 33.24pt; box-sizing: border-box;"> </span></span></span></div><div fr-original-style="line-height: 12.95pt; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;"> </strong></span></span></div><div fr-original-style="line-height:107%;font-size:15px;" style="line-height: 107%; font-size: 15px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;">If you are interested, please apply directly for immediate consideration or reach out to Andrew Zaloom at <a fr-original-style="" href="mailto:azaloom@talener.com" style="box-sizing: border-box; background: transparent; color: rgb(0, 112, 192); text-decoration: none; user-select: auto; font-family: inherit; font-size: inherit; cursor: pointer;"><span fr-original-style="color: rgb(5, 99, 193);" style="color: rgb(5, 99, 193); box-sizing: border-box;">azaloom@talener.com</span></a> . </span></span></div><div fr-original-style="line-height:107%;font-size:15px;" style="line-height: 107%; font-size: 15px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"> </span></span></div><div fr-original-style="line-height: 107%; font-size: 15px;" style="line-height: 107%; font-size: 15px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">#LI-Hybrid</span></div><div fr-original-style="line-height:107%;font-size:15px;" style="line-height: 107%; font-size: 15px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Arial;" style="font-family: Arial; box-sizing: border-box;"> </span></div>”,”employmentType”:”CONTRACTOR”,”hiringOrganization”:{“@type”:”Organization”,”name”:”Talener”},”jobLocation”:{“@type”:”Place”,”address”:{“@type”:”PostalAddress”,”streetAddress”:null,”addressLocality”:”New York”,”addressRegion”:”NY”,”postalCode”:null,”addressCountry”:null}},”title”:”Application Support Engineer – Enterprise SaaS Apps, NPO”,”url”:”https://talener.com/jobs/?cjobid=AZ294877101&rpid=1270987&postid=3F2RNOmiqrg”,”identifier”:{“@type”:”PropertyValue”,”name”:”Talener”,”value”:null}}