Mt. Laurel, NJ

Director, Salesforce Integration

Talener

Our client is seeking a dynamic and strategic professional to join their team as the Director of Salesforce and Integrations. Reporting to the VP of Salesforce and Custom Applications, the Director of Salesforce and Integrations will play a pivotal role in steering the delivery, management, and implementation of applications and solutions. This influential position involves making priority trade-off decisions, managing resource demand and supply, and recruiting and developing high-performing teams. As the Director of Salesforce and Integrations, you will lead and inspire Salesforce and APIM teams, ensuring engagement with the business to identify new functionalities, develop business cases, prioritize projects, and maximize return on investment. This role also entails fostering a culture of execution excellence, continuous improvement, and long-term growth within our client's organization. If you are a seasoned professional with a passion for innovation, team leadership, and a proven track record in Salesforce and integrations, we invite you to explore this exciting opportunity.
 
Job Title: Director, Salesforce Integration
Location: Mt. Laurel, NJ  (Hybrid 3x a week in person)
 
Required Technology and Skills:
  • Foster transparency, purpose, and collaboration within the team while challenging old paradigms.
  • Drive Technology Transformation for Contact Center technologies, including Salesforce Sales and Service Cloud CRM implementation.
  • Lead Salesforce and APIM teams to identify new functionalities, prioritize projects, and maximize ROI.
  • Instill a customer service mindset, champion thought leadership, and collaborate with business leaders for robust solution roadmaps.
  • Develop, implement, and monitor software development policies ensuring data accuracy, security, and compliance.
  • Drive business outcomes through a combination of in-house and outsourced services, collaborating with project management and QA.
  • Identify and leverage emerging technology trends in SaaS solutions, cloud computing, automation, and DevOps.
  • Oversee application development across multiple functions and business units.
 
Qualifications and Experience
  • Proficiency in REST API and one or more leading API Management platforms.
  • 7+ years directly managing Salesforce Sales and Service Cloud CRM implementation.
  • Hands-on experience with various technologies from infrastructure to cloud architecture and SaaS.
  • Experience with Salesforce Service Cloud Voice, Omni-Channel, Amazon Connect, secured call recording, workforce management systems, Data and Analytics, and DevOps.
  • 15+ years of experience leading the architecture, design, and implementation of enterprise-class IT solutions.
  • Deep knowledge of system architecture, technical design, and system/software development technologies.
  • Ability to attract, develop, and retain talent, building high-performing teams.
  • 7+ years in an engineering leadership role with coaching/mentoring experience.
  • Strong communication skills to convey technical or complex subjects in business terms.
  • Top of FormBottom of Form
     
Compensation: The target base salary will range from $175,000-$190,000 + 25% bonus based on experience. 
 
 
 For more information and to apply, contact Jalissa Ecxford Jecxford@talener.com  
 
#LI-hybrid
 

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As the Director of Salesforce and Integrations, you will lead and inspire Salesforce and APIM teams, ensuring engagement with the business to identify new functionalities, develop business cases, prioritize projects, and maximize return on investment. This role also entails fostering a culture of execution excellence, continuous improvement, and long-term growth within our client's organization. If you are a seasoned professional with a passion for innovation, team leadership, and a proven track record in Salesforce and integrations, we invite you to explore this exciting opportunity.</span></div><div fr-original-style="font-size:16px;background-color:#ffffff;" style="font-size: 16px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">&nbsp;</strong></span></div><div fr-original-style="font-size:16px;background-color:#ffffff;" style="font-size: 16px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Job Title:</strong></span><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">&nbsp;</strong></span><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Director</strong></span><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">,</strong></span><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">&nbsp;Salesforce&nbsp;</strong></span><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Integration</strong></span></div><div fr-original-style="font-size:16px;background-color:#ffffff;" style="font-size: 16px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Location:&nbsp;</strong></span><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Mt. Laurel,&nbsp;</strong></span><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">NJ</strong></span><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">&nbsp;&nbsp;</strong></span><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">(</strong></span><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Hybrid</strong></span><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">&nbsp;3x a week in person</strong></span><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">)</strong></span></div><div fr-original-style="font-size:16px;background-color:#ffffff;" style="font-size: 16px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; 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box-sizing: border-box;"><span fr-original-style="font-family:Calibri;font-size:15px;" style="font-family: Calibri; font-size: 15px; box-sizing: border-box;">Foster transparency, purpose, and collaboration within the team while challenging old paradigms.</span></li><li fr-original-style="font-family:serif;font-size:13px;background-color:#ffffff;" style="font-family: serif; font-size: 13px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="font-family:Calibri;font-size:15px;" style="font-family: Calibri; font-size: 15px; box-sizing: border-box;">Drive Technology Transformation for Contact Center technologies, including Salesforce Sales and Service Cloud CRM implementation.</span></li><li fr-original-style="font-family:serif;font-size:13px;background-color:#ffffff;" style="font-family: serif; font-size: 13px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="font-family:Calibri;font-size:15px;" style="font-family: Calibri; font-size: 15px; box-sizing: border-box;">Lead Salesforce and APIM teams to identify new functionalities, prioritize projects, and maximize ROI.</span></li><li fr-original-style="font-family:serif;font-size:13px;background-color:#ffffff;" style="font-family: serif; font-size: 13px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="font-family:Calibri;font-size:15px;" style="font-family: Calibri; font-size: 15px; box-sizing: border-box;">Instill a customer service mindset, champion thought leadership, and collaborate with business leaders for robust solution roadmaps.</span></li><li fr-original-style="font-family:serif;font-size:13px;background-color:#ffffff;" style="font-family: serif; font-size: 13px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="font-family:Calibri;font-size:15px;" style="font-family: Calibri; font-size: 15px; box-sizing: border-box;">Develop, implement, and monitor software development policies ensuring data accuracy, security, and compliance.</span></li><li fr-original-style="font-family:serif;font-size:13px;background-color:#ffffff;" style="font-family: serif; font-size: 13px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="font-family:Calibri;font-size:15px;" style="font-family: Calibri; font-size: 15px; box-sizing: border-box;">Drive business outcomes through a combination of in-house and outsourced services, collaborating with project management and QA.</span></li><li fr-original-style="font-family:serif;font-size:13px;background-color:#ffffff;" style="font-family: serif; font-size: 13px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="font-family:Calibri;font-size:15px;" style="font-family: Calibri; font-size: 15px; box-sizing: border-box;">Identify and leverage emerging technology trends in SaaS solutions, cloud computing, automation, and DevOps.</span></li><li fr-original-style="font-family:serif;font-size:13px;background-color:#ffffff;" style="font-family: serif; font-size: 13px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="font-family:Calibri;font-size:15px;" style="font-family: Calibri; font-size: 15px; box-sizing: border-box;">Oversee application development across multiple functions and business units.</span></li></ul><div fr-original-style="font-size:15px;background-color:#ffffff;" style="font-size: 15px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Calibri;" style="font-family: Calibri; box-sizing: border-box; font-size: inherit;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">&nbsp;</strong></span></div><div fr-original-style="font-size:15px;background-color:#ffffff;" style="font-size: 15px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Calibri;" style="font-family: Calibri; box-sizing: border-box; font-size: inherit;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Qualifications and Experience</strong></span></div><ul fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; margin-top: 0px; margin-bottom: 10px;" type="disc"><li fr-original-style="font-family:serif;font-size:13px;background-color:#ffffff;" style="font-family: serif; font-size: 13px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="font-family:Calibri;font-size:15px;" style="font-family: Calibri; font-size: 15px; box-sizing: border-box;">Proficiency in REST API and one or more leading API Management platforms.</span></li><li fr-original-style="font-family:serif;font-size:13px;background-color:#ffffff;" style="font-family: serif; font-size: 13px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="font-family:Calibri;font-size:15px;" style="font-family: Calibri; font-size: 15px; box-sizing: border-box;">7+ years directly managing Salesforce Sales and Service Cloud CRM implementation.</span></li><li fr-original-style="font-family:serif;font-size:13px;background-color:#ffffff;" style="font-family: serif; font-size: 13px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="font-family:Calibri;font-size:15px;" style="font-family: Calibri; font-size: 15px; box-sizing: border-box;">Hands-on experience with various technologies from infrastructure to cloud architecture and SaaS.</span></li><li fr-original-style="font-family:serif;font-size:13px;background-color:#ffffff;" style="font-family: serif; font-size: 13px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="font-family:Calibri;font-size:15px;" style="font-family: Calibri; font-size: 15px; box-sizing: border-box;">Experience with Salesforce Service Cloud Voice, Omni-Channel, Amazon Connect, secured call recording, workforce management systems, Data and Analytics, and DevOps.</span></li><li fr-original-style="font-family:serif;font-size:13px;background-color:#ffffff;" style="font-family: serif; font-size: 13px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="font-family:Calibri;font-size:15px;" style="font-family: Calibri; font-size: 15px; box-sizing: border-box;">15+ years of experience leading the architecture, design, and implementation of enterprise-class IT solutions.</span></li><li fr-original-style="font-family:serif;font-size:13px;background-color:#ffffff;" style="font-family: serif; font-size: 13px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="font-family:Calibri;font-size:15px;" style="font-family: Calibri; font-size: 15px; box-sizing: border-box;">Deep knowledge of system architecture, technical design, and system/software development technologies.</span></li><li fr-original-style="font-family:serif;font-size:13px;background-color:#ffffff;" style="font-family: serif; font-size: 13px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="font-family:Calibri;font-size:15px;" style="font-family: Calibri; font-size: 15px; box-sizing: border-box;">Ability to attract, develop, and retain talent, building high-performing teams.</span></li><li fr-original-style="font-family:serif;font-size:13px;background-color:#ffffff;" style="font-family: serif; font-size: 13px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="font-family:Calibri;font-size:15px;" style="font-family: Calibri; font-size: 15px; box-sizing: border-box;">7+ years in an engineering leadership role with coaching/mentoring experience.</span></li><li fr-original-style="font-family:serif;font-size:13px;background-color:#ffffff;" style="font-family: serif; font-size: 13px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="font-family:Calibri;font-size:15px;" style="font-family: Calibri; font-size: 15px; box-sizing: border-box;">Strong communication skills to convey technical or complex subjects in business terms.</span></li><li fr-original-style="line-height:108%;font-family:serif;font-size:15px;" style="line-height: 108%; font-family: serif; font-size: 15px; box-sizing: border-box;"><span fr-original-style="font-family:Calibri;" style="font-family: Calibri; box-sizing: border-box; font-size: inherit;">Top of Form</span><span fr-original-style="font-family:Calibri;" style="font-family: Calibri; box-sizing: border-box; font-size: inherit;">Bottom of Form</span><br fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-family:Calibri;" style="font-family: Calibri; box-sizing: border-box; font-size: inherit;">&nbsp;</span></li></ul><div fr-original-style="font-size:16px;background-color:#ffffff;" style="font-size: 16px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Compensation:</strong></span><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">&nbsp;</strong></span><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'>The target base salary will range from $1</span><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'>7</span><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'>5</span><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'>,000-$1</span><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'>9</span><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'>0</span><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'>,000</span><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'>&nbsp;+ 25% bonus</span><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'>&nbsp;based on experience.</span><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'>&nbsp;</span></div><div fr-original-style="font-size:16px;background-color:#ffffff;" style="font-size: 16px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'>&nbsp;</span></div><div fr-original-style="font-size:16px;" style="font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'>&nbsp;</span></div><div fr-original-style="font-size:16px;" style="font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'>&nbsp;</span><span fr-original-style="" style="box-sizing: border-box; font-size: inherit;">For more information and to apply, contact Jalissa Ecxford&nbsp;</span><a fr-original-style="" href="mailto:Jecxford@talener.com" style="box-sizing: border-box; background: transparent; color: rgb(0, 112, 192); text-decoration: none; user-select: auto; font-family: inherit; font-size: inherit; cursor: pointer;"><span fr-original-style="color:#0000ff;" style="color: rgb(0, 0, 255); box-sizing: border-box; font-size: inherit;">Jecxford@talener.com</span></a><span fr-original-style="" style="box-sizing: border-box; font-size: inherit;">&nbsp;&nbsp;</span></div><div fr-original-style="font-size:16px;background-color:#ffffff;" style="font-size: 16px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:'Times New Roman';" style='font-family: "Times New Roman"; box-sizing: border-box; font-size: inherit;'>&nbsp;</span></div><div fr-original-style="line-height:12pt;background-color:#ffffff;" style="line-height: 12pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:'Times New Roman';font-size:16px;" style='font-family: "Times New Roman"; font-size: 16px; box-sizing: border-box;'>#LI-</span><span fr-original-style="font-family:'Times New Roman';font-size:16px;" style='font-family: "Times New Roman"; font-size: 16px; box-sizing: border-box;'>hybrid</span></div><div fr-original-style="line-height:108%;font-size:15px;" style="line-height: 108%; font-size: 15px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Calibri;" style="font-family: Calibri; box-sizing: border-box; font-size: inherit;">&nbsp;</span></div>”,”employmentType”:”FULL_TIME”,”hiringOrganization”:{“@type”:”Organization”,”name”:”Talener”},”jobLocation”:{“@type”:”Place”,”address”:{“@type”:”PostalAddress”,”streetAddress”:null,”addressLocality”:”Mt. Laurel”,”addressRegion”:”NJ”,”postalCode”:null,”addressCountry”:null}},”title”:”Director, Salesforce Integration”,”url”:”https://talener.com/jobs/?cjobid=JE48957729&rpid=1118017&postid=PxpZA9xor-8″,”identifier”:{“@type”:”PropertyValue”,”name”:”Talener”,”value”:null}}

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