• Manage training for all service engineers based upon client demand
• Develop plan to increase profit and revenue generation
• Manage escalation cases with key customers
• Utilize KPIs tools to track progress, analyze outcomes, and drive continuous improvement
• Implement strategies to optimize service operations, reducing costs and improving quality
• Present updates to executives on billing, response time, and efficiency 
• Negotiate service and spare parts agreements with customers
• Oversee regial supplies of service tooling

• 10+ years of experience in Service within the manufacturing space
• 2+ years of experience in a leadership position
• Strong leadership and communication skills
• Proficient with Microsoft Office-Excel, PowerPoint etc.
• Ability to present data and KPIs to executive team
• Ability to travel up to 40%
• CNC experience is a plus
• Bachelors degree is nice to have

• $120,000-140,000 
• Annual bonus
• Car allowance
• 401k matching

{“@context”:”http://schema.org”,”@type”:”JobPosting”,”baseSalary”:null,”datePosted”:”2025-05-07″,”validThrough”:”2026-05-07″,”description”:”<div fr-original-style="font-size:15px;background-color:#ffffff;" style="font-size: 15px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Our client is a leading&nbsp;</span><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;">machine&nbsp;manufacturer&nbsp;and&nbsp;is looking to hire a Service Director for their Houston office.&nbsp;&nbsp;&nbsp;This role is a&nbsp;mix&nbsp;of management (team of 4 managers and 35 Field Service Engineers) working with customers on escalated issues and working with the executive team on KPI&rsquo;s to improve service.&nbsp;&nbsp;This role requires about 40% travel in the central US and when not travelling, onsite in the Houston office.&nbsp;&nbsp;The ideal candidate will have experience working for a manufacturing firm.</span></span></div><div fr-original-style="font-size:15px;background-color:#ffffff;" style="font-size: 15px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">&nbsp;</strong></span></span></div><div fr-original-style="font-size:15px;background-color:#ffffff;" style="font-size: 15px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Title:</strong><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">&nbsp;</strong>Service Director</span></span></div><div fr-original-style="font-size:15px;background-color:#ffffff;" style="font-size: 15px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;">&nbsp;</span></span></div><div fr-original-style="font-size:15px;background-color:#ffffff;" style="font-size: 15px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Location:</strong>&nbsp;Houston, TX</span></span></div><div fr-original-style="font-size:15px;background-color:#ffffff;" style="font-size: 15px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;">&nbsp;</span></span></div><div fr-original-style="font-size:15px;background-color:#ffffff;" style="font-size: 15px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Responsibilities:</strong>&nbsp;</span></span></div><ul fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; margin-top: 0px; margin-bottom: 10px;" type="disc"><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;">Manage training for all service engineers based upon client demand</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;">Develop plan to increase profit and revenue generation</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;">Manage escalation cases with key customers</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;">Utilize KPIs tools to track progress, analyze outcomes, and drive continuous improvement</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;">Implement strategies to optimize service operations, reducing costs and improving quality</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;">Present updates to executives on billing, response time,&nbsp;and&nbsp;efficiency&nbsp;</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;">Negotiate service and spare parts agreements with customers</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;">Oversee&nbsp;regial&nbsp;supplies of service tooling</li></ul><div fr-original-style="font-size:15px;background-color:#ffffff;" style="font-size: 15px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><span fr-original-style="color: rgb(29, 29, 29);" style="color: rgb(29, 29, 29); box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">&nbsp;</strong></span></span></span></div><div fr-original-style="font-size:15px;background-color:#ffffff;" style="font-size: 15px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><span fr-original-style="color: rgb(29, 29, 29);" style="color: rgb(29, 29, 29); box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">&nbsp;</strong></span></span></span></div><div fr-original-style="font-size:15px;background-color:#ffffff;" style="font-size: 15px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><span fr-original-style="color: rgb(29, 29, 29);" style="color: rgb(29, 29, 29); box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Qualifications:</strong></span></span></span></div><ul fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; margin-top: 0px; margin-bottom: 10px;" type="disc"><li fr-original-style="line-height: 108%; font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="line-height: 108%; font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">10+ years of experience in Service within the manufacturing space</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">2+&nbsp;years of experience&nbsp;in a leadership position</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Strong leadership and communication skills</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Proficient with Microsoft Office-Excel, PowerPoint etc.</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Ability to present data and KPIs to&nbsp;executive&nbsp;team</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Ability to travel up to 40%</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">CNC experience is a plus</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Bachelors&nbsp;degree is nice to have</li></ul><div fr-original-style="font-size:15px;" style="font-size: 15px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">&nbsp;</strong></span></span></div><div fr-original-style="font-size:15px;" style="font-size: 15px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">&nbsp;</strong></span></span></div><div fr-original-style="font-size:15px;" style="font-size: 15px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Compensation:</strong>&nbsp;</span></span></div><ul fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; margin-top: 0px; margin-bottom: 10px;" type="disc"><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">$120,000-140,000&nbsp;</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Annual bonus</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Car allowance</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">401k matching</li></ul><div fr-original-style="font-size:15px;" style="font-size: 15px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;">&nbsp;</span></span></div><div fr-original-style="font-size:15px;" style="font-size: 15px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;">&nbsp;</span></span></div><div fr-original-style="font-size:15px;background-color:#ffffff;" style="font-size: 15px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;">&nbsp;</span></span></div><div fr-original-style="font-size:16px;background-color:#ffffff;" style="font-size: 16px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;">For additional information, please reach out to&nbsp;Jed Pillion at&nbsp;&nbsp;</span></span><a fr-original-style="" href="mailto:jpillion@talener.com" style="box-sizing: border-box; background: transparent; color: rgb(0, 112, 192); text-decoration: none; user-select: auto; font-family: inherit; font-size: inherit; cursor: pointer;"><span fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; color: rgb(5, 99, 193);" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; color: rgb(5, 99, 193); box-sizing: border-box;">jpillion@talener.com</span></a></div><div fr-original-style="font-size:15px;background-color:#ffffff;" style="font-size: 15px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Calibri;" style="font-family: Calibri; box-sizing: border-box;">&nbsp;</span></div><div fr-original-style="line-height:108%;font-size:15px;" style="line-height: 108%; font-size: 15px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Calibri;" style="font-family: Calibri; box-sizing: border-box;">&nbsp;</span></div>”,”employmentType”:”FULL_TIME”,”hiringOrganization”:{“@type”:”Organization”,”name”:”Talener”},”jobLocation”:{“@type”:”Place”,”address”:{“@type”:”PostalAddress”,”streetAddress”:null,”addressLocality”:”Houston”,”addressRegion”:”TX”,”postalCode”:null,”addressCountry”:null}},”title”:”Field Service Director”,”url”:”https://talener.com/jobs/?cjobid=JP13256057&rpid=1394017&postid=q0oWvBM_siQ”,”identifier”:{“@type”:”PropertyValue”,”name”:”Talener”,”value”:null}}