Talener
- Manage and track IT support requests using their in-house ticketing system
- Provide timely, professional technical support to users for hardware, software, and network issues
- Troubleshoot and resolve common desktop and mobile device problems
- Assist with user account setup, password resets, and access permissions
- Support imaging, installation, and deployment of computers and laptops
- Collaborate with the IT team and escalate issues when needed
- 3 + years of experience in IT help desk or support roles
- Ability to resolve technical issues via phone, remote tools, and in person
- Excellent communication and interpersonal skills
- Proficiency with Windows 7/8.1/10, macOS, and Microsoft Office 2007–2016/Office 365
- Certifications such as A+, Network+, or other industry-recognized credentials ( Plus)
- Opportunity to work for a leading nonprofit organization dedicated to supporting youth and families in NYC
- Eligibility for comprehensive benefits including medical, dental, and vision coverage
- Be part of a mission-driven team making a real impact across all five boroughs of NYC.
{“@context”:”http://schema.org”,”@type”:”JobPosting”,”baseSalary”:null,”datePosted”:”2025-06-09″,”validThrough”:”2026-06-09″,”description”:”<div fr-original-style="line-height:116%;font-size:16px;" style="line-height: 116%; font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;">Our client is a highly respected and well-established nonprofit organization in New York City, dedicated to empowering youth and families through education, enrichment, and social support programs. With facilities and programs spanning all five boroughs, they are a vital part of the NYC community.</span></div><div fr-original-style="line-height:116%;font-size:16px;" style="line-height: 116%; font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;">They are seeking a Help Desk Specialist for a contract-to-hire opportunity to support their internal IT operations. In this role, you will provide </span><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;">onsite</span><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;"> front-line technical support, resolve hardware and software issues, and contribute to the smooth functioning of systems used across their programs and administrative offices.</span></div><div fr-original-style="line-height:116%;font-size:16px;" style="line-height: 116%; font-size: 16px; box-sizing: border-box; font-family: inherit;"><br fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"></div><div fr-original-style="line-height:116%;font-size:16px;" style="line-height: 116%; font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Job Title:</strong></span><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;"> Help Desk Specialist</span></div><div fr-original-style="line-height:116%;font-size:16px;" style="line-height: 116%; font-size: 16px; box-sizing: border-box; font-family: inherit;"><br fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"></div><div fr-original-style="line-height:116%;font-size:16px;" style="line-height: 116%; font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Location:</strong></span><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;"> Midtown NYC – Onsite, 5 days a week</span></div><div fr-original-style="line-height:116%;font-size:16px;" style="line-height: 116%; font-size: 16px; box-sizing: border-box; font-family: inherit;"><br fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"></div><div fr-original-style="line-height:116%;font-size:16px;" style="line-height: 116%; font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Employment Type:</strong></span><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;"> Contract-to-Hire</span></div><div fr-original-style="line-height:116%;font-size:16px;" style="line-height: 116%; font-size: 16px; box-sizing: border-box; font-family: inherit;"><br fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"></div><div fr-original-style="line-height:116%;font-size:16px;" style="line-height: 116%; font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Compensation:</strong></span><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;"> $30.00 – $35.00/hour W2 (based on experience) — Conversion Salary Range: $50,000 – $58,000/year (based on experience)</span></div><div fr-original-style="line-height:116%;font-size:16px;" style="line-height: 116%; font-size: 16px; box-sizing: border-box; font-family: inherit;"><br fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"></div><div fr-original-style="line-height:116%;font-size:16px;" style="line-height: 116%; font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Key Responsibilities:</strong></span></div><ul fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; margin-top: 0px; margin-bottom: 10px;" type="disc"><li fr-original-style="line-height:116%;font-family:serif;font-size:13px;" style="line-height: 116%; font-family: serif; font-size: 13px; box-sizing: border-box;"><span fr-original-style="font-family:Aptos;font-size:16px;" style="font-family: Aptos; font-size: 16px; box-sizing: border-box;">Manage and track IT support requests using the</span><span fr-original-style="font-family:Aptos;font-size:16px;" style="font-family: Aptos; font-size: 16px; box-sizing: border-box;">ir in-house</span><span fr-original-style="font-family:Aptos;font-size:16px;" style="font-family: Aptos; font-size: 16px; box-sizing: border-box;"> ticketing system</span></li><li fr-original-style="line-height:116%;font-family:serif;font-size:13px;" style="line-height: 116%; font-family: serif; font-size: 13px; box-sizing: border-box;"><span fr-original-style="font-family:Aptos;font-size:16px;" style="font-family: Aptos; font-size: 16px; box-sizing: border-box;">Provide timely, professional technical support to users for hardware, software, and network issues</span></li><li fr-original-style="line-height:116%;font-family:serif;font-size:13px;" style="line-height: 116%; font-family: serif; font-size: 13px; box-sizing: border-box;"><span fr-original-style="font-family:Aptos;font-size:16px;" style="font-family: Aptos; font-size: 16px; box-sizing: border-box;">Troubleshoot and resolve common desktop and mobile device problems</span></li><li fr-original-style="line-height:116%;font-family:serif;font-size:13px;" style="line-height: 116%; font-family: serif; font-size: 13px; box-sizing: border-box;"><span fr-original-style="font-family:Aptos;font-size:16px;" style="font-family: Aptos; font-size: 16px; box-sizing: border-box;">Assist with user account setup, password resets, and access permissions</span></li><li fr-original-style="line-height:116%;font-family:serif;font-size:13px;" style="line-height: 116%; font-family: serif; font-size: 13px; box-sizing: border-box;"><span fr-original-style="font-family:Aptos;font-size:16px;" style="font-family: Aptos; font-size: 16px; box-sizing: border-box;">Support imaging, installation, and deployment of computers and laptops</span></li><li fr-original-style="line-height:116%;font-family:serif;font-size:13px;" style="line-height: 116%; font-family: serif; font-size: 13px; box-sizing: border-box;"><span fr-original-style="font-family:Aptos;font-size:16px;" style="font-family: Aptos; font-size: 16px; box-sizing: border-box;">Collaborate with the IT team and escalate issues when needed</span><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;"> </span></li></ul><div fr-original-style="line-height:116%;font-size:16px;" style="line-height: 116%; font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Qualifications:</strong></span></div><ul fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; margin-top: 0px; margin-bottom: 10px;" type="disc"><li fr-original-style="line-height:116%;font-family:serif;font-size:13px;" style="line-height: 116%; font-family: serif; font-size: 13px; box-sizing: border-box;"><span fr-original-style="font-family:Aptos;font-size:16px;" style="font-family: Aptos; font-size: 16px; box-sizing: border-box;">3</span><span fr-original-style="font-family:Aptos;font-size:16px;" style="font-family: Aptos; font-size: 16px; box-sizing: border-box;"> + </span><span fr-original-style="font-family:Aptos;font-size:16px;" style="font-family: Aptos; font-size: 16px; box-sizing: border-box;">years of experience in IT help desk or support roles</span></li><li fr-original-style="line-height:116%;font-family:serif;font-size:13px;" style="line-height: 116%; font-family: serif; font-size: 13px; box-sizing: border-box;"><span fr-original-style="font-family:Aptos;font-size:16px;" style="font-family: Aptos; font-size: 16px; box-sizing: border-box;">Ability to resolve technical issues via phone, remote tools, and in person</span></li><li fr-original-style="line-height:116%;font-family:serif;font-size:13px;" style="line-height: 116%; font-family: serif; font-size: 13px; box-sizing: border-box;"><span fr-original-style="font-family:Aptos;font-size:16px;" style="font-family: Aptos; font-size: 16px; box-sizing: border-box;">Excellent communication and interpersonal skills</span></li><li fr-original-style="line-height:116%;font-family:serif;font-size:13px;" style="line-height: 116%; font-family: serif; font-size: 13px; box-sizing: border-box;"><span fr-original-style="font-family:Aptos;font-size:16px;" style="font-family: Aptos; font-size: 16px; box-sizing: border-box;">Proficiency with Windows 7/8.1/10, macOS, and Microsoft Office 2007–2016/Office 365</span></li><li fr-original-style="line-height:116%;font-family:serif;font-size:13px;" style="line-height: 116%; font-family: serif; font-size: 13px; box-sizing: border-box;"><span fr-original-style="font-family:Aptos;font-size:16px;" style="font-family: Aptos; font-size: 16px; box-sizing: border-box;">Certifications such as A+, Network+, or other industry-recognized credentials</span><span fr-original-style="font-family:Aptos;font-size:16px;" style="font-family: Aptos; font-size: 16px; box-sizing: border-box;"> </span><span fr-original-style="font-family:Aptos;font-size:16px;" style="font-family: Aptos; font-size: 16px; box-sizing: border-box;">( Plus</span><span fr-original-style="font-family:Aptos;font-size:16px;" style="font-family: Aptos; font-size: 16px; box-sizing: border-box;">)</span></li></ul><div fr-original-style="line-height:116%;font-size:16px;" style="line-height: 116%; font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Perks:</strong></span></div><ul fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; margin-top: 0px; margin-bottom: 10px;" type="disc"><li fr-original-style="line-height:116%;font-family:serif;font-size:13px;" style="line-height: 116%; font-family: serif; font-size: 13px; box-sizing: border-box;"><span fr-original-style="font-family:Aptos;font-size:16px;" style="font-family: Aptos; font-size: 16px; box-sizing: border-box;">Opportunity to work for a leading nonprofit organization dedicated to supporting youth and families in NYC</span></li><li fr-original-style="line-height:116%;font-family:serif;font-size:13px;" style="line-height: 116%; font-family: serif; font-size: 13px; box-sizing: border-box;"><span fr-original-style="font-family:Aptos;font-size:16px;" style="font-family: Aptos; font-size: 16px; box-sizing: border-box;">Eligibility for comprehensive benefits including medical, dental, and vision coverage</span></li><li fr-original-style="line-height:116%;font-family:serif;font-size:13px;" style="line-height: 116%; font-family: serif; font-size: 13px; box-sizing: border-box;"><span fr-original-style="font-family:Aptos;font-size:16px;" style="font-family: Aptos; font-size: 16px; box-sizing: border-box;">Be part of a mission-driven team making a real impact across all five boroughs</span><span fr-original-style="font-family:Aptos;font-size:16px;" style="font-family: Aptos; font-size: 16px; box-sizing: border-box;"> of NYC.</span></li></ul><div fr-original-style="" style="box-sizing: border-box; font-family: inherit;"><br fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"></div><div fr-original-style="" style="box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Aptos;font-size:16px;" style="font-family: Aptos; font-size: 16px; box-sizing: border-box;">If you are interested in learning more, please apply directly… or contact Adam Deutsch w/ Talener at adeutsch@talener.com<br fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"></span></div><div fr-original-style="line-height:116%;font-size:16px;" style="line-height: 116%; font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;"> </span></div>”,”employmentType”:”CONTRACTOR”,”hiringOrganization”:{“@type”:”Organization”,”name”:”Talener”},”jobLocation”:{“@type”:”Place”,”address”:{“@type”:”PostalAddress”,”streetAddress”:null,”addressLocality”:”New York”,”addressRegion”:”New York”,”postalCode”:null,”addressCountry”:null}},”title”:”Help Desk Specialist – NYC”,”url”:”https://talener.com/jobs/?cjobid=AD84873969&rpid=1413623&postid=TzMC4EhDAfA”,”identifier”:{“@type”:”PropertyValue”,”name”:”Talener”,”value”:null}}