New York, NY

Senior Application Support Engineer – Enterprise Applications

Talener

Our client is a global NPO organization, seeking a Senior Application Support Engineer to support various enterprise applications used throughout the organization globally. This person will provide Level 1 Support, work closely with vendors, liaise between IT and the business, and help manage new application support projects. 
 

Job Title:  Senior Application Support Engineer
 

Job Type: Contract-to-hire. The position will start as 6-month w2 contract, with expectation to be converted to FTE upon successful completion of contract period.. Must be based in NYC-metro area and eligible to work for any U.S. Employer.     
 

Location:  Hybrid: Candidates must be local to NYC area and comfortable working in hybrid capacity (50% onsite).   
 

Required Technology and Skills:
 
  • 7+ years of professional experience providing enterprise application support
  • Experience supporting enterprise applications such as NetSuite, Workday, SAP, and similar apps. 
  • Experience providing L1 support and resolving tickets, and also escalating issues, working close with L2/L3 support vendors and product vendors
  • Experience liaising between IT and the business; gathering requirements, identifying pain points, resolving issues, implementing preventative solutions, ensuring continuous improvement and customer satisfaction
  • Excellent communication skills: Listening, speaking, writing, and strong EQ and ability to work well with users with different cultural backgrounds
 
Additional Skills: 
 
  • Experience working in global environment with a high-security profile
  • Degree in I.T. / Support or related field
  • Certifications across project management, support, enterprise systems
  • Experience working with global stakeholders
 

Rate: +/- $65/hr – $75/hr, based on experience (w2), with Health/Dental/Vision benefits available. Flexible rate based on experience. After 6-months, you will be converted to the equivalent full-time salary of $120,000 to $130,000 per year. 
  
 
If you are interested, please apply directly for immediate consideration or reach out to Andrew Zaloom at azaloom@talener.com . 
 
#LI-Hybrid
 

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This person will provide Level 1 Support, work closely with vendors, liaise between IT and the business, and help manage new application support projects.&nbsp;</span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;">&nbsp;</span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"></span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Job Title:</strong><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">&nbsp;</strong><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">&nbsp;</strong>Senior Application Support Engineer</span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;">&nbsp;</span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"></span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Job Type:&nbsp;</strong>Contract-to-hire. The position will start as 6-month w2 contract, with expectation to be converted to FTE upon successful completion of contract period.. Must be based in NYC-metro area and eligible to work for any U.S. Employer. &nbsp; &nbsp;&nbsp;</span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">&nbsp;</strong></span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; 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background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">&nbsp;</strong></span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"></span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Required Technology and Skills:</strong></span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">&nbsp;</strong></span></span></div><ul fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; margin-top: 0px; margin-bottom: 10px;" type="disc"><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="color: rgb(66, 66, 66);" style="color: rgb(66, 66, 66); box-sizing: border-box;">7+ years of professional experience providing enterprise application support</span></li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="color: rgb(66, 66, 66);" style="color: rgb(66, 66, 66); box-sizing: border-box;">Experience supporting enterprise applications such as NetSuite, Workday, SAP, and similar apps.&nbsp;</span></li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="color: rgb(66, 66, 66);" style="color: rgb(66, 66, 66); box-sizing: border-box;">Experience providing L1 support and resolving tickets, and also escalating issues, working close with L2/L3 support vendors and product vendors</span></li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="color: rgb(66, 66, 66);" style="color: rgb(66, 66, 66); box-sizing: border-box;">Experience liaising between IT and the business; gathering requirements, identifying pain points, resolving issues, implementing preventative solutions, ensuring continuous improvement and customer satisfaction</span></li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;"><span fr-original-style="color: rgb(66, 66, 66);" style="color: rgb(66, 66, 66); box-sizing: border-box;">Excellent communication skills: Listening, speaking, writing, and strong EQ and ability to work well with users with different cultural backgrounds</span></li></ul><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;">&nbsp;</span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Additional Skills:</strong>&nbsp;</span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;">&nbsp;</span></span></div><ul fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; margin-top: 0px; margin-bottom: 10px;" type="disc"><li fr-original-style="line-height: 12.95pt; font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;">Experience working in global environment with a high-security profile</li><li fr-original-style="line-height: 12.95pt; font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;">Degree in I.T. /&nbsp;Support or related field</li><li fr-original-style="line-height: 12.95pt; font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;">Certifications across project management,&nbsp;support,&nbsp;enterprise systems</li><li fr-original-style="line-height: 12.95pt; font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;">Experience working with global stakeholders</li></ul><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;">&nbsp;</span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"></span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">Rate:&nbsp;</strong>+/- $65/hr – $75/hr, based on experience (w2), with Health/Dental/Vision benefits available. Flexible rate based on experience. After 6-months, you will be converted to the equivalent full-time salary of $120,000 to $130,000 per year.&nbsp;</span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">&nbsp;</strong><span fr-original-style="width:33.24pt;" style="width: 33.24pt; box-sizing: border-box;">&nbsp;</span></span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: bold;">&nbsp;</strong></span></span></div><div fr-original-style="line-height:107%;font-size:15px;" style="line-height: 107%; font-size: 15px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;">If you are interested, please apply directly for immediate consideration or reach out to Andrew Zaloom at&nbsp;<a fr-original-style="" href="mailto:azaloom@talener.com" style="box-sizing: border-box; background: transparent; color: rgb(0, 112, 192); text-decoration: none; user-select: auto; font-family: inherit; font-size: inherit; cursor: pointer;"><span fr-original-style="color: rgb(5, 99, 193);" style="color: rgb(5, 99, 193); box-sizing: border-box;">azaloom@talener.com</span></a>&nbsp;.&nbsp;</span></span></div><div fr-original-style="line-height:107%;font-size:15px;" style="line-height: 107%; font-size: 15px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;">&nbsp;</span></span></div><div fr-original-style="line-height:107%;font-size:15px;" style="line-height: 107%; font-size: 15px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;">#LI-Hybrid</span></span></div><div fr-original-style="line-height:107%;font-size:15px;" style="line-height: 107%; font-size: 15px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">&nbsp;</span></div>”,”employmentType”:”CONTRACTOR”,”hiringOrganization”:{“@type”:”Organization”,”name”:”Talener”},”jobLocation”:{“@type”:”Place”,”address”:{“@type”:”PostalAddress”,”streetAddress”:null,”addressLocality”:”New York”,”addressRegion”:”NY”,”postalCode”:null,”addressCountry”:null}},”title”:”Senior Application Support Engineer – Enterprise Applications”,”url”:”https://talener.com/jobs/?cjobid=AZ376723326&rpid=1151923&postid=IGWFYVITU64″,”identifier”:{“@type”:”PropertyValue”,”name”:”Talener”,”value”:null}}

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