New York, NY

Technical Support Specialist – Microsoft 365

Talener

We are seeking mission driven New Yorkers to join one of our cities most respected and commemorated non-profit organizations. The job is for a Technical Support Specialist focused on support the full suite of Microsoft 365 products. This job will join the help desk and technical support operations team of our client’s information technology department. The technical support position will include administration, support analyst management, and monitoring of their business systems. You will support over 200 users in the companies New York City HQ based in lower Manhattan. 

 

Job Title:  Technical Support Specialist – Microsoft 365

Location:  New York City – Hybrid

 

Required Technology and Skills:

  • 1-2 years IT support Experience
  • Experience/background in Active Directory, SQL Server, Windows Server 2012-2016, Microsoft Office 365, DHCP, Group Policies, WINS, IIS.
  • Configure, manage, and install Windows Desktop workstation
  • Incident management with service level agreements
  • Ability to work with, Custom iOS, and with mobile devices
  • Maintain and support museum audio guide on 100+ Apple iPod touches. 
  • Interface with management, fulfill customer service expectations, root-cause analysis, process improvement, performance, and reporting/frequent statistical service monitoring.
  • Experience with ticketing support software such as Jira 

 

Compensation: The target salary for this job is $55,000 – $65,000 based on experience. 

 

Benefits and Perks:

  • The company will provide a complete and comprehensive benefit plan that includes all standard benefits. 
  • The job is hybrid position of remote work and being onsite in the lower Manhattan office.

 

 

If interested in learning more, please contract Jalissa Ecxford from Talener directly @[email protected]

#LI-Hybrid

 

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The technical support position will include administration, support analyst management, and monitoring of their business systems. You will support over 200 users in the companies New York City HQ based in lower Manhattan.&nbsp;</span></p><p fr-original-style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Arial",sans-serif;' style="margin: 0in; line-height: normal; font-size: 15px; font-family: Arial, sans-serif; box-sizing: border-box;"><span fr-original-style="font-size: 18px;" style="font-size: 18px; box-sizing: border-box;"><span fr-original-style="font-family: Times New Roman,Times,serif,-webkit-standard;" style='font-family: "Times New Roman", Times, serif, -webkit-standard; box-sizing: border-box;'><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: 700;">&nbsp;</strong></span></span></p><p fr-original-style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Arial",sans-serif;' style="margin: 0in; line-height: normal; font-size: 15px; font-family: Arial, sans-serif; box-sizing: border-box;"><span fr-original-style="font-size: 18px;" style="font-size: 18px; box-sizing: border-box;"><span fr-original-style="font-family: Times New Roman,Times,serif,-webkit-standard;" style='font-family: "Times New Roman", Times, serif, -webkit-standard; box-sizing: border-box;'><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: 700;">Job Title: &nbsp;</strong>Technical Support Specialist &ndash; Microsoft 365</span></span></p><p fr-original-style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Arial",sans-serif;' style="margin: 0in; line-height: normal; font-size: 15px; font-family: Arial, sans-serif; box-sizing: border-box;"><span fr-original-style="font-size: 18px;" style="font-size: 18px; box-sizing: border-box;"><span fr-original-style="font-family: Times New Roman,Times,serif,-webkit-standard;" style='font-family: "Times New Roman", Times, serif, -webkit-standard; box-sizing: border-box;'><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: 700;">Location: &nbsp;</strong>New York City – Hybrid</span></span></p><p fr-original-style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Arial",sans-serif;' style="margin: 0in; line-height: normal; font-size: 15px; font-family: Arial, sans-serif; box-sizing: border-box;"><span fr-original-style="font-size: 18px;" style="font-size: 18px; box-sizing: border-box;"><span fr-original-style="font-family: Times New Roman,Times,serif,-webkit-standard;" style='font-family: "Times New Roman", Times, serif, -webkit-standard; box-sizing: border-box;'>&nbsp;</span></span></p><p fr-original-style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Arial",sans-serif;' style="margin: 0in; line-height: normal; font-size: 15px; font-family: Arial, sans-serif; box-sizing: border-box;"><span fr-original-style="font-size: 18px;" style="font-size: 18px; box-sizing: border-box;"><span fr-original-style="font-family: Times New Roman,Times,serif,-webkit-standard;" style='font-family: "Times New Roman", Times, serif, -webkit-standard; box-sizing: border-box;'><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: 700;">Required Technology and Skills:</strong></span></span></p><ul fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; margin-top: 0px; margin-bottom: 10px;"><li fr-original-style='font-family: "Times New Roman", Times, serif, -webkit-standard; font-size: 18px;' style='font-family: "Times New Roman", Times, serif, -webkit-standard; font-size: 18px; box-sizing: border-box;'>1-2 years IT support Experience</li><li fr-original-style='font-family: "Times New Roman", Times, serif, -webkit-standard; font-size: 18px;' style='font-family: "Times New Roman", Times, serif, -webkit-standard; font-size: 18px; box-sizing: border-box;'>Experience/background in Active Directory, SQL Server, Windows Server 2012-2016, Microsoft Office 365, DHCP, Group Policies, WINS, IIS.</li><li fr-original-style='font-family: "Times New Roman", Times, serif, -webkit-standard; font-size: 18px;' style='font-family: "Times New Roman", Times, serif, -webkit-standard; font-size: 18px; box-sizing: border-box;'>Configure, manage, and install Windows Desktop workstation</li><li fr-original-style='font-family: "Times New Roman", Times, serif, -webkit-standard; font-size: 18px;' style='font-family: "Times New Roman", Times, serif, -webkit-standard; font-size: 18px; box-sizing: border-box;'>Incident management with service level agreements</li><li fr-original-style='font-family: "Times New Roman", Times, serif, -webkit-standard; font-size: 18px;' style='font-family: "Times New Roman", Times, serif, -webkit-standard; font-size: 18px; box-sizing: border-box;'>Ability to work with, Custom iOS, and with mobile devices</li><li fr-original-style='font-family: "Times New Roman", Times, serif, -webkit-standard; font-size: 18px;' style='font-family: "Times New Roman", Times, serif, -webkit-standard; font-size: 18px; box-sizing: border-box;'>Maintain and support museum audio guide on 100+ Apple iPod touches.&nbsp;</li><li fr-original-style='font-family: "Times New Roman", Times, serif, -webkit-standard; font-size: 18px;' style='font-family: "Times New Roman", Times, serif, -webkit-standard; font-size: 18px; box-sizing: border-box;'>Interface with management, fulfill customer service expectations, root-cause analysis, process improvement, performance, and reporting/frequent statistical service monitoring.</li><li fr-original-style='font-family: "Times New Roman", Times, serif, -webkit-standard; font-size: 18px;' style='font-family: "Times New Roman", Times, serif, -webkit-standard; font-size: 18px; box-sizing: border-box;'>Experience with ticketing support software such as Jira&nbsp;</li></ul><p fr-original-style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:normal;font-size:15px;font-family:"Arial",sans-serif;' style="margin: 0in 0in 0in 0.5in; line-height: normal; font-size: 15px; font-family: Arial, sans-serif; box-sizing: border-box;"><span fr-original-style="font-size: 18px;" style="font-size: 18px; box-sizing: border-box;"><span fr-original-style="font-family: Times New Roman,Times,serif,-webkit-standard;" style='font-family: "Times New Roman", Times, serif, -webkit-standard; box-sizing: border-box;'>&nbsp;</span></span></p><p fr-original-style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Arial",sans-serif;' style="margin: 0in; line-height: normal; font-size: 15px; font-family: Arial, sans-serif; box-sizing: border-box;"><span fr-original-style="font-size: 18px;" style="font-size: 18px; box-sizing: border-box;"><span fr-original-style="font-family: Times New Roman,Times,serif,-webkit-standard;" style='font-family: "Times New Roman", Times, serif, -webkit-standard; box-sizing: border-box;'><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: 700;">Compensation:&nbsp;</strong>The target salary for this job is $55,000 – $65,000 based on experience.&nbsp;</span></span></p><p fr-original-style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Arial",sans-serif;' style="margin: 0in; line-height: normal; font-size: 15px; font-family: Arial, sans-serif; box-sizing: border-box;"><span fr-original-style="font-size: 18px;" style="font-size: 18px; box-sizing: border-box;"><span fr-original-style="font-family: Times New Roman,Times,serif,-webkit-standard;" style='font-family: "Times New Roman", Times, serif, -webkit-standard; box-sizing: border-box;'>&nbsp;</span></span></p><p fr-original-style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Arial",sans-serif;' style="margin: 0in; line-height: normal; font-size: 15px; font-family: Arial, sans-serif; box-sizing: border-box;"><span fr-original-style="font-size: 18px;" style="font-size: 18px; box-sizing: border-box;"><span fr-original-style="font-family: Times New Roman,Times,serif,-webkit-standard;" style='font-family: "Times New Roman", Times, serif, -webkit-standard; box-sizing: border-box;'><strong fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; font-weight: 700;">Benefits and Perks:</strong></span></span></p><ul fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; margin-top: 0px; margin-bottom: 10px;"><li fr-original-style='font-family: "Times New Roman", Times, serif, -webkit-standard; font-size: 18px;' style='font-family: "Times New Roman", Times, serif, -webkit-standard; font-size: 18px; box-sizing: border-box;'>The company will provide a complete and comprehensive benefit plan that includes all standard benefits.&nbsp;</li><li fr-original-style='font-family: "Times New Roman", Times, serif, -webkit-standard; font-size: 18px;' style='font-family: "Times New Roman", Times, serif, -webkit-standard; font-size: 18px; box-sizing: border-box;'>The job is hybrid position of remote work and being onsite in the lower Manhattan office. </li></ul><p fr-original-style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Arial",sans-serif;' style="margin: 0in; line-height: normal; font-size: 15px; font-family: Arial, sans-serif; box-sizing: border-box;"><span fr-original-style="font-size: 18px;" style="font-size: 18px; box-sizing: border-box;"><span fr-original-style="font-family: Times New Roman,Times,serif,-webkit-standard;" style='font-family: "Times New Roman", Times, serif, -webkit-standard; box-sizing: border-box;'>&nbsp;</span></span></p><p fr-original-style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Arial",sans-serif;' style="margin: 0in; line-height: normal; font-size: 15px; font-family: Arial, sans-serif; box-sizing: border-box;"><span fr-original-style="font-size: 18px;" style="font-size: 18px; box-sizing: border-box;"><span fr-original-style="font-family: Times New Roman,Times,serif,-webkit-standard;" style='font-family: "Times New Roman", Times, serif, -webkit-standard; box-sizing: border-box;'>&nbsp;</span></span></p><p fr-original-style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.5in;line-height:106%;font-size:15px;font-family:"Arial",sans-serif;text-indent:-.5in;' style="margin: 0in 0in 8pt 0.5in; line-height: 106%; font-size: 15px; font-family: Arial, sans-serif; text-indent: -0.5in; box-sizing: border-box;"><span fr-original-style="font-size: 18px;" style="font-size: 18px; box-sizing: border-box;"><span fr-original-style="font-family: Times New Roman,Times,serif,-webkit-standard;" style='font-family: "Times New Roman", Times, serif, -webkit-standard; box-sizing: border-box;'><span fr-original-style="line-height: 106%;" style="line-height: 106%; box-sizing: border-box;">If interested in learning more, please contract Jalissa Ecxford from Talener directly @[email protected]</span></span></span></p><p fr-original-style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.5in;line-height:106%;font-size:15px;font-family:"Arial",sans-serif;text-indent:-.5in;' style="margin: 0in 0in 8pt 0.5in; line-height: 106%; font-size: 15px; font-family: Arial, sans-serif; text-indent: -0.5in; box-sizing: border-box;"><span fr-original-style="font-size: 18px;" style="font-size: 18px; box-sizing: border-box;"><span fr-original-style="font-family: Times New Roman,Times,serif,-webkit-standard;" style='font-family: "Times New Roman", Times, serif, -webkit-standard; box-sizing: border-box;'><span fr-original-style="line-height: 106%;" style="line-height: 106%; box-sizing: border-box;">#LI-Hybrid</span></span></span></p><div fr-original-style="font-size:16px;" style="font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style='font-family: "Times New Roman", Times, serif, -webkit-standard; font-size: 18px;' style='font-family: "Times New Roman", Times, serif, -webkit-standard; font-size: 18px; box-sizing: border-box;'>&nbsp;</span></div>”,”employmentType”:”FULL_TIME”,”hiringOrganization”:{“@type”:”Organization”,”name”:”Talener”},”jobLocation”:{“@type”:”Place”,”address”:{“@type”:”PostalAddress”,”streetAddress”:null,”addressLocality”:”New York”,”addressRegion”:”NY”,”postalCode”:null,”addressCountry”:null}},”title”:”Technical Support Specialist – Microsoft 365″,”url”:”https://talener.com/jobs/?cjobid=JE22924628&rpid=718287&postid=PNR-0v7HpcA”,”identifier”:{“@type”:”PropertyValue”,”name”:”Talener”,”value”:null}}

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