• Serve as a subject matter expert for the firm’s core legal applications, with primary responsibility for iManage and Adherent systems. 
• Provide Tier 2/Tier 3 support, troubleshooting application issues, diagnosing root causes, and ensuring timely resolution. 
• Manage application configuration, updates, enhancements, and integrations in partnership with IT and vendor teams. 
• Develop and maintain SQL queries, stored procedures, scripts, and integrations to support application operations, reporting, and data migrations. 
• Support API-based workflows and automation between iManage, Adherent, and other firm systems (e.g., intake, time & billing, HRIS)
• Support data governance, security, permissions across iManage and Adherent platforms. 
• Collaborate with KM, Legal Engineering, and Practice Support teams to optimize document lifecycle processes. 

• 5+ years of experience supporting and administering enterprise applications in a law firm or similar professional services environment. 
• Hands-on experience with iManage Work, iManage Control Center, iManage Records Manager, and Adherent. 
• Strong proficiency in SQL (queries, stored procedures, data analysis, reporting). 
• Experience with integrations, APIs, and automation tools. 
• Experience with iManage  and modern authentication/identity management. 
• Exposure to PowerShell, Python, or Okta workflow
• Bachelor’s degree in Information Systems, Computer Science, or related discipline

• $125,000-140,000
• Bonus

{“@context”:”http://schema.org”,”@type”:”JobPosting”,”baseSalary”:null,”datePosted”:”2026-05-28″,”validThrough”:”2027-05-28″,”description”:”<div fr-original-style="font-size:15px;" style="font-size: 15px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Our client is an international law firm&nbsp;</span><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;">looking to hire an Enterprise Support Engineer.&nbsp;&nbsp;The Application Engineer will play a key role in supporting, enhancing, and optimizing the firm&rsquo;s legal technology ecosystem. This role centers on managing and extending the document and records management platforms&mdash;primarily&nbsp;iManage&nbsp;and Adherent&mdash;while leveraging strong SQL skills to support reporting, integrations, and data integrity.&nbsp;</span></span></div><div fr-original-style="font-size:15px;" style="font-size: 15px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"></span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-weight: bold; font-family: inherit; font-size: inherit;">Job Title:</strong><strong fr-original-style="" style="box-sizing: border-box; font-weight: bold; font-family: inherit; font-size: inherit;">&nbsp;</strong><strong fr-original-style="" style="box-sizing: border-box; font-weight: bold; font-family: inherit; font-size: inherit;">&nbsp;</strong><strong fr-original-style="" style="box-sizing: border-box; font-weight: bold; font-family: inherit; font-size: inherit;">&nbsp;</strong>Enterprise Support Engineer</span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;">&nbsp;</span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-weight: bold; font-family: inherit; font-size: inherit;">Location:</strong><strong fr-original-style="" style="box-sizing: border-box; font-weight: bold; font-family: inherit; font-size: inherit;">&nbsp;</strong><strong fr-original-style="" style="box-sizing: border-box; font-weight: bold; font-family: inherit; font-size: inherit;">&nbsp;</strong><strong fr-original-style="" style="box-sizing: border-box; font-weight: bold; font-family: inherit; font-size: inherit;">&nbsp;</strong>Boston, MA</span></span></div><div fr-original-style="font-size:16px;" style="font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;">&nbsp;</span></span></div><div fr-original-style="font-size:16px;" style="font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-weight: bold; font-family: inherit; font-size: inherit;">Required Technology and Skills:</strong></span></span></div><ul fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; margin-top: 0px; margin-bottom: 10px;" type="disc"><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Serve as a subject matter expert for the firm&rsquo;s core legal applications, with primary responsibility for&nbsp;iManage&nbsp;and Adherent systems.&nbsp;</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Provide Tier 2/Tier 3 support, troubleshooting application issues, diagnosing root causes, and ensuring timely resolution.&nbsp;</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Manage application configuration, updates, enhancements, and integrations in partnership with IT and vendor teams.&nbsp;</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Develop and maintain SQL queries, stored procedures, scripts, and integrations to support application operations, reporting, and data migrations.&nbsp;</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Support API-based workflows and automation between&nbsp;iManage, Adherent, and other firm systems (e.g., intake, time &amp; billing, HRIS)</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Support data governance, security, permissions across&nbsp;iManage&nbsp;and Adherent platforms.&nbsp;</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Collaborate with KM, Legal Engineering, and Practice Support teams to optimize document lifecycle processes.&nbsp;</li></ul><div fr-original-style="font-size:15px;" style="font-size: 15px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;">&nbsp;</span></span></div><div fr-original-style="font-size:15px;" style="font-size: 15px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-weight: bold; font-family: inherit; font-size: inherit;">Qualifications</strong></span></span></div><ul fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; margin-top: 0px; margin-bottom: 10px;" type="disc"><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">5+ years of experience supporting and administering enterprise applications in a law firm or similar professional services environment.&nbsp;</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Hands-on experience with&nbsp;iManage&nbsp;Work,&nbsp;iManage&nbsp;Control Center,&nbsp;iManage&nbsp;Records Manager, and Adherent.&nbsp;</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Strong proficiency in SQL (queries, stored procedures, data analysis, reporting).&nbsp;</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Experience with integrations, APIs, and automation tools.&nbsp;</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Experience with&nbsp;iManage&nbsp;&nbsp;and&nbsp;modern authentication/identity management.&nbsp;</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Exposure to PowerShell, Python, or&nbsp;Okta workflow</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Bachelor&rsquo;s degree in Information Systems, Computer Science, or related discipline</li></ul><div fr-original-style="font-size:15px;" style="font-size: 15px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;">&nbsp;</span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-weight: bold; font-family: inherit; font-size: inherit;">Compensation:</strong><strong fr-original-style="" style="box-sizing: border-box; font-weight: bold; font-family: inherit; font-size: inherit;">&nbsp;</strong></span></span></div><ul fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; margin-top: 0px; margin-bottom: 10px;" type="disc"><li fr-original-style="line-height: 12.95pt; font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;">$125,000-140,000</li><li fr-original-style="line-height: 12.95pt; font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255);" style="line-height: 12.95pt; font-family: Tahoma, Geneva, sans-serif; font-size: 14px; background-color: rgb(255, 255, 255); box-sizing: border-box;">Bonus</li></ul><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;">&nbsp;</span></span></div><div fr-original-style="line-height:12.95pt;background-color:#ffffff;" style="line-height: 12.95pt; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-weight: bold; font-family: inherit; font-size: inherit;">Additional Information:</strong><strong fr-original-style="" style="box-sizing: border-box; font-weight: bold; font-family: inherit; font-size: inherit;">&nbsp;</strong><strong fr-original-style="" style="box-sizing: border-box; font-weight: bold; font-family: inherit; font-size: inherit;">&nbsp;</strong>&nbsp;For additional information or to apply, please contact&nbsp;jpillion@talener.com&nbsp;</span></span></div><div fr-original-style="line-height:116%;font-size:16px;" style="line-height: 116%; font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">&nbsp;</span></div><div fr-original-style="line-height:116%;font-size:16px;" style="line-height: 116%; font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box;">&nbsp;</span></div>”,”employmentType”:”FULL_TIME”,”hiringOrganization”:{“@type”:”Organization”,”name”:”Talener”},”jobLocation”:{“@type”:”Place”,”address”:{“@type”:”PostalAddress”,”streetAddress”:null,”addressLocality”:”Boston”,”addressRegion”:”MA”,”postalCode”:null,”addressCountry”:null}},”title”:”Enterprise Application Engineer”,”url”:”https://talener.com/jobs/?cjobid=JP408651528&rpid=1632699&postid=op0SHxr2ioU”,”identifier”:{“@type”:”PropertyValue”,”name”:”Talener”,”value”:null}}