• 3+ years professional experience in customer success role within a rapidly growing SaaS organization
• Experience interfacing with diverse clients – from commercial, SMB, mid-market, and enterprise
• Excellent written and verbal communication skills and demonstrated ability to manage client expectations
• Experience and ability to push back internally and externally to clients, and having confidence to balance expectations from all sides
• High EQ and strong ability to read the room, and understand the sentiment of customer signals
• Successful track record of improving customer retention, driving renewals and account expansion
• Experience executing both reactive and proactive responsibilities

• Experience working in a start-up environment and ability to shape the role, take initiative, and execute with minimal supervision
• Understanding of cloud-offerings and benefits of cloud-infrastructure
• Experience interfacing with diverse stakeholders across IT, Operations, Finance (all levels)

{“@context”:”http://schema.org”,”@type”:”JobPosting”,”baseSalary”:null,”datePosted”:”2026-06-30″,”validThrough”:”2027-06-30″,”description”:”<div fr-original-style="font-size:16px;" style="font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">Backed by top VC firms, our client is a rapidly growing SaaS company that enables airports to optimize their operations and passenger experience. They are seeking a&nbsp;</span><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">Customer Success Manager</span><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">&nbsp;to&nbsp;</span><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">be the primary liaison between the business and 20-25 US customers, providing guidance &amp; support, ensuring successful product adoption, and driving client satisfaction, renewals, and account expansion.&nbsp;</span></div><div fr-original-style="font-size:16px;" style="font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">&nbsp;</span></div><div fr-original-style="font-size:16px;" style="font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;"><strong fr-original-style="" style="box-sizing: border-box; font-weight: bold; font-family: inherit; font-size: inherit;">Job Title:</strong></span><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">&nbsp;</span><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">Customer Success Manager</span></div><div fr-original-style="font-size:16px;" style="font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">&nbsp;</span></div><div fr-original-style="font-size:16px;" style="font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;"><strong fr-original-style="" style="box-sizing: border-box; font-weight: bold; font-family: inherit; font-size: inherit;">Location:</strong></span><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">&nbsp;Remote</span><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">&nbsp;&ndash;&nbsp;</span><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">must be based in ET or CST and&nbsp;</span><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">eligble</span><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">&nbsp;to work for any US employer. No sponsorship or C2C can be provided.</span><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">&nbsp;&nbsp;</span><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">&nbsp;</span></div><div fr-original-style="font-size:16px;" style="font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">&nbsp;</span></div><div fr-original-style="font-size:16px;" style="font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;"><strong fr-original-style="" style="box-sizing: border-box; font-weight: bold; font-family: inherit; font-size: inherit;">Required Skills:&nbsp;</strong></span></div><div fr-original-style="font-size:16px;" style="font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;"><strong fr-original-style="" style="box-sizing: border-box; font-weight: bold; font-family: inherit; font-size: inherit;">&nbsp;</strong></span></div><ul fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; margin-top: 0px; margin-bottom: 10px;" type="disc"><li fr-original-style="font-family:serif;font-size:16px;" style="font-family: serif; font-size: 16px; box-sizing: border-box;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">3</span><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">+ years</span><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">&nbsp;</span><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">professional experience in customer success role within a rapidly growing SaaS organization</span></li><li fr-original-style="font-family:serif;font-size:16px;" style="font-family: serif; font-size: 16px; box-sizing: border-box;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">Experience interfacing with diverse clients – from commercial, SMB, mid-market, and enterprise</span></li><li fr-original-style="font-family:serif;font-size:16px;" style="font-family: serif; font-size: 16px; box-sizing: border-box;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">Excellent written and verbal communication skills and demonstrated ability to manage client expectations</span></li><li fr-original-style="font-family:serif;font-size:16px;" style="font-family: serif; font-size: 16px; box-sizing: border-box;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">Experience and ability to push back internally and&nbsp;</span><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">externally&nbsp;</span><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">to clients, and having confidence to balance expectations from all sides</span></li><li fr-original-style="font-family:serif;font-size:16px;" style="font-family: serif; font-size: 16px; box-sizing: border-box;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">High EQ and strong ability to read the room, and understand the sentiment of customer signals</span></li><li fr-original-style="font-family:serif;font-size:16px;" style="font-family: serif; font-size: 16px; box-sizing: border-box;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">Successful track record of improving customer retention, driving renewals and account expansion</span></li><li fr-original-style="font-family:serif;font-size:16px;" style="font-family: serif; font-size: 16px; box-sizing: border-box;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">Experience executing both reactive and proactive responsibilities</span></li></ul><div fr-original-style="font-size:16px;" style="font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">&nbsp;</span></div><div fr-original-style="font-size:16px;" style="font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;"><strong fr-original-style="" style="box-sizing: border-box; font-weight: bold; font-family: inherit; font-size: inherit;">Additional Skills:&nbsp;</strong></span></div><div fr-original-style="font-size:16px;" style="font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;"><strong fr-original-style="" style="box-sizing: border-box; font-weight: bold; font-family: inherit; font-size: inherit;">&nbsp;</strong></span></div><ul fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit; margin-top: 0px; margin-bottom: 10px;" type="disc"><li fr-original-style="font-family:serif;font-size:16px;" style="font-family: serif; font-size: 16px; box-sizing: border-box;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">Experience working in a start-up environment and ability to shape the role, take initiative, and execute with minimal supervision</span></li><li fr-original-style="font-family:serif;font-size:16px;" style="font-family: serif; font-size: 16px; box-sizing: border-box;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">Understanding of cloud-offerings and benefits of cloud-infrastructure</span></li><li fr-original-style="font-family:serif;font-size:16px;" style="font-family: serif; font-size: 16px; box-sizing: border-box;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">Experience interfacing with diverse stakeholders across IT, Operations, Finance (all levels)</span></li></ul><div fr-original-style="font-size:16px;" style="font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">&nbsp;</span></div><div fr-original-style="font-size:16px;" style="font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">&nbsp;</span></div><div fr-original-style="font-size:16px;" style="font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">&nbsp;</span></div><div fr-original-style="font-size:16px;" style="font-size: 16px; box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;">Salary: $</span><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;">100,000 – $1</span><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;">2</span><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;">0,000 base salary</span><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;">&nbsp;(Based on experience &amp; level),&nbsp;</span><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;">plus&nbsp;</span><span fr-original-style="font-family:Aptos;" style="font-family: Aptos; box-sizing: border-box; font-size: inherit;">10% annual cash bonus and equity</span></div><div fr-original-style="font-size:16px;background-color:#ffffff;" style="font-size: 16px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">&nbsp;</span></div><div fr-original-style="font-size:16px;background-color:#ffffff;" style="font-size: 16px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Tahoma;" style="font-family: Tahoma; box-sizing: border-box; font-size: inherit;">If interested, please apply directly for immediate consideration or reach out to Andrew Zaloom for more information:&nbsp;</span><a fr-original-style="" href="mailto:azaloom@talener.com" style="box-sizing: border-box; user-select: auto; background: transparent; color: rgb(0, 112, 192); text-decoration: none; font-family: inherit; font-size: inherit; cursor: pointer;"><span fr-original-style="font-family:Tahoma;color:#467886;" style="font-family: Tahoma; color: rgb(70, 120, 134); box-sizing: border-box; font-size: inherit;">azaloom@talener.com</span></a></div><div fr-original-style="font-size:16px;background-color:#ffffff;" style="font-size: 16px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Tahoma;color:#467886;" style="font-family: Tahoma; color: rgb(70, 120, 134); box-sizing: border-box; font-size: inherit;">&nbsp;</span></div><div fr-original-style="font-size:16px;background-color:#ffffff;" style="font-size: 16px; background-color: rgb(255, 255, 255); box-sizing: border-box; font-family: inherit;"><span fr-original-style="font-family:Tahoma;color:#467886;" style="font-family: Tahoma; color: rgb(70, 120, 134); box-sizing: border-box; font-size: inherit;">#LI-Remote</span></div>”,”employmentType”:”FULL_TIME”,”hiringOrganization”:{“@type”:”Organization”,”name”:”Talener”},”jobLocation”:{“@type”:”Place”,”address”:{“@type”:”PostalAddress”,”streetAddress”:null,”addressLocality”:”Boston”,”addressRegion”:”MA”,”postalCode”:null,”addressCountry”:null}},”title”:”Customer Success Manager – SaaS”,”url”:”https://talener.com/jobs/?cjobid=AZ162820428&rpid=1656279&postid=WLYPDj_DkuM”,”identifier”:{“@type”:”PropertyValue”,”name”:”Talener”,”value”:null}}