Orlando, FL

Customer Service Technology Engineer

Talener

We are seeking a high-level Customer Service Technology Engineer to support and enhance a mission-critical customer service technology environment for a well-established online brokerage and investing platform. This is a full-time position based onsite in Orlando. The ideal candidate will blend SaaS platform ownership, systems integration expertise, and vendor management experience to ensure the reliability and evolution of customer-facing service technologies. U.S. work authorization is required. No visa sponsorship is available at this time.

Job Title:  Customer Service Technology Engineer
Location:  Onsite (Orlando, FL)
Compensation: $140,000 base plus competitive bonus and comprehensive benefits package

Responsibilities

  • Own the day-to-day health, stability, and performance of customer service technology platforms, including contact center, ticketing, messaging, and integrated communication systems
  • Manage production incidents from initial triage through resolution, including root cause analysis, vendor coordination, and operational documentation updates
  • Administer and maintain customer service workflows, routing configurations, integrations, and automation processes across multiple SaaS platforms
  • Design, build, and support integrations between customer service applications, internal systems, and third-party vendors using APIs and automation tools
  • Serve as the primary technical resource for customer service leadership, helping evaluate new technology requests, operational improvements, and platform enhancements
  • Partner closely with vendors, internal stakeholders, and technology teams to resolve issues, improve processes, and deliver successful business outcomes

Required Skills & Experience

  • 5+ years of experience managing business-critical SaaS platforms, enterprise applications, or customer service technology environments
  • Hands-on experience supporting integrations using REST APIs, SOAP services, webhooks, OAuth, or related technologies
  • Strong technical troubleshooting skills with experience resolving complex production issues and coordinating vendor escalations
  • Experience with contact center, CRM, ticketing, help desk, or customer engagement platforms such as Zendesk, Salesforce Service Cloud, Genesys, Five9, Twilio, Intercom, or similar technologies
  • Ability to read, modify, or support automation and integration services developed in Python, TypeScript, or similar languages
  • Strong communication skills with the ability to work directly with business leaders, vendors, and technical stakeholders
  • Bachelor's degree in Computer Science or a related field is preferred, Master's degree is a plus 

Additional Information

  • Position requires onsite attendance in Orlando, FL
  • Occasional off-hours support may be required for critical incidents or platform escalations
  • Experience within financial services, regulated industries, or enterprise customer support environments is highly preferred
  • Must be authorized to work in the United States — no visa sponsorship available

For more information or to apply, contact Morgan Evans at Mevans@Talener.com

#LI-Onsite

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box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"></span></span></div><div fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><strong fr-original-style="" style="box-sizing: border-box; font-weight: bold; font-family: inherit; font-size: inherit;">Additional Information</strong></span></span></div><div fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; 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font-size: 14px; box-sizing: border-box;">Experience within financial services, regulated industries, or enterprise customer support environments is highly preferred</li><li fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">Must be authorized to work in the United States &mdash; no visa sponsorship available</li></ul><div fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"></span></span></div><div fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;">For more information or to apply, contact Morgan Evans at Mevans@Talener.com</span></span></div><div fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-size: 14px;" style="font-size: 14px; box-sizing: border-box;"><span fr-original-style="font-family: Tahoma,Geneva,sans-serif;" style="font-family: Tahoma, Geneva, sans-serif; box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"></span></span></div><div fr-original-style="" style="box-sizing: border-box; font-family: inherit; font-size: inherit;"><span fr-original-style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px;" style="font-family: Tahoma, Geneva, sans-serif; font-size: 14px; box-sizing: border-box;">#LI-Onsite</span></div></div></div></div></div>”,”employmentType”:”CONTRACTOR”,”hiringOrganization”:{“@type”:”Organization”,”name”:”Talener”},”jobLocation”:{“@type”:”Place”,”address”:{“@type”:”PostalAddress”,”streetAddress”:null,”addressLocality”:”Orlando”,”addressRegion”:”FL”,”postalCode”:null,”addressCountry”:null}},”title”:”Customer Service Technology Engineer”,”url”:”https://talener.com/jobs/?cjobid=AZ929903930&rpid=1726863&postid=q3q27iGWt4w”,”identifier”:{“@type”:”PropertyValue”,”name”:”Talener”,”value”:null}}

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